How Do I Replace My West Virginia Medical Cannabis Card?
Replacing your West Virginia medical cannabis card is handled through the Office of Medical Cannabis (OMC) patient portal.
Steps to replace your card:
- Log into wv-public.mycomplia.com
- Access your patient account
- Submit a replacement card request
- Pay the $25 replacement fee
- Receive your new card by mail in 10-14 business days
What Does a West Virginia Replacement Card Cost?
| Item | Cost |
|---|---|
| Replacement card | $25 |
| Payment method | Credit/debit card online |
The $25 fee is non-refundable. Financial hardship fee waivers may be available for eligible patients.
How Long Does It Take to Get a Replacement Card?
| Stage | Timeline |
|---|---|
| OMC processing | 10-14 business days |
| Total time | 10-14 business days |
Note: Processing times can vary depending on request volume. Apply as soon as you realize your card is missing.
Do I Need to Report a Lost or Stolen Card?
Yes, reporting is recommended to:
- Deactivate your old card
- Prevent unauthorized use
- Protect your identity
How to report:
- Phone: (304) 356-5090
- Email: OMC@wv.gov
- Portal: wv-public.mycomplia.com
Is Financial Assistance Available?
Yes, the OMC offers a fee waiver program for patients experiencing financial hardship. Contact the OMC for eligibility requirements and application instructions.
Need Help?
- Phone: (304) 356-5090
- Email: OMC@wv.gov
- Website: omc.wv.gov
- Patient Portal: wv-public.mycomplia.com
- Patient Info: omc.wv.gov/patients
Information current as of December 2025. Verify with the West Virginia Office of Medical Cannabis for the most up-to-date requirements.
